Frequently Asked Questions

 

Take a look at the below commonly asked questions to see if your query can be answered.

 

If not, please feel free to contact me here.

 

 

WILL MY DESIGN BE AN ORIGINAL, AS IN IT CAN’T BE FOUND ANYWHERE ELSE?
If you purchase a OOAK (one of a kind logo) then absolutely, 100% yes!  Pretty much everything else in this store will be resold multiple times.  I do occasionally retire designs also so please just let me know if you see anything you might want to make just yours.

HOW LONG IS YOUR TURN AROUND TIME?
I can normally turn around premade designs in 24-48 hours.  Instant download items are pretty much that.. instant! You will receive a link to download your files once you have checked out.

CAN I HIRE YOU FOR CUSTOM WORK?
Absolutely yes!

A cohesive, consistent branding plan throughout your website and materials gives credibility to your business, while a signature style on stationery or social media provides a personal presence that’s vital to memorability.

Coordinating communication channels with artful graphics and personal flair is the center of our design. Whether you need business cards, social media headers, or a complete website and branding package, we’d like to help you find the look that meets your goals.

Ready to supply your vision with graphic design that reinforces a call to action for your target audience, The Autumn Rabbit is happy to discuss the brand image that will help move your business forward.  Come on over and see me at www.theautumnrabbit.com to discuss your needs and see what services I offer.

DO YOU PROVIDE PRINTING SERVICES?
Not currently but I can suggest various print houses for you.

HOW WILL I RECEIVE MY FILES?
Your files will be either available for instant download after check out or emailed to you.  Occasionally I will use a service like dropbox to send you larger files sizes.

CAN I USE ANY OF YOUR CLIPART IN COMMERCIAL PROJECTS?
Yes! You can use all my clipart for personal AND commercial project.  I just ask that you give credit to The Autumn Rabbit if creating something for resale.  For projects where you don’t want to credit us (we honestly don’t mind!)…just contact us to ask about our commercial license and we can hook you up.

WHAT PAYMENT TYPES DO YOU ACCEPT?
Paypal is my preferred method. Don’t have PayPal? Don’t Worry,  PayPal accepts all credit and debit cards

WHAT GRAPHIC DESIGN SOFTWARE DO YOU USE?
Adobe Creative Cloud.  Most of my designs are originally created in Adobe Illustrator as vector files and then converted to various other formats as required.

WHAT FILE TYPES DO YOU PROVIDE ON LOGO DESIGNS?
Pretty much anything you need.  As standard on a Logo design I will send you PNG, PDF and JPG files. Vector EPS and layered PSD files are also available.

Instant download logos will be sent in layered PSD format.

I NEED SOMETHING DONE YESTERDAY.  CAN YOU HELP ME?
We can usually accommodate your rush job depending on our production schedule. Contact us to find out.

DO YOU OFFER REFUNDS?
Generally, No. Due to the nature of digital products, we do not allow refunds as they are in effect products that cannot be returned to us. Saying that if you have an issue with anything, we will work with you to come to an agreeable solution.

Please read our terms and conditions for our full refund policy.

CAN I SEE A PREVIEW OF A LOGO DESIGN BEFORE I PURCHASE?
Absolutely yes!  Just purchase this listing here and we can send you a quick preview

WHAT IF I HAVE A PROBLEM WITH ANY OF MY DOWNLOAD FILES?
Please feel completely free to contact us with any problems you may have with the files you receive.  While we do not offer training on any software/website systems we can normally point you in the right direction. Please also make sure you have the correct equipment required in order to use any of the download items.

I WANT TO PURCHASE A WEBSITE TEMPLATE BUT HAVE NO IDEA HOW TO INSTALL IT. DO YOU OFFER INSTALL SERVICES?
Yes we do!  Just contact us to find out our current install schedule and for fees.